Returns and exchanges

Need To Make A Return?

I hope that you love everything you have purchased, but if something does not work out, we are here to help!

Return Eligibility Requirements

Please see below for exceptions & rules:

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Shoes must be shipped back in a box to avoid damage from shipping.
  • Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
    • Intimates
    • Any items marked as final sale
    • Gift cards

How to Make a Return

  • Return for an exchange:
    • We cannot always provide exchanges due to limited inventory and items are most likely one of a kind if they are handcrafted. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).
  • Return for a refund:
    • Must be postmarked within 14 days of the original order date it was shipped to customer.
    • Return shipping costs are the customer’s responsibility. Refunds are processed back to the original form of payment.
  • Return for store credit:
    • Must be postmarked within 30 days of the original order date.
    • Shipping costs are the customer’s responsibility.
  • When mailing a return:
    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
    • Send returns to the following address:
      • De Tudo Um Pouco Boutique
        ATTN: Returns Department
        6021 E 23rd St.
        Tucson, AZ 85711
      • Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
      • If an ineligible item(s) is returned to us:
        • We will make every effort to contact you and at this time we will hold ineligible item(s) for 48 hours from the date of first contact. Should we not hear back within 48 hours, we will process the return with the and restocking fee may be withheld (if eligible) or donate the return to charity.